Mark Bailey
Chairman
Mark is the President and Co-Owner of Bailey Family Insurance. With nearly two decades of involvement in the Insurance Industry Mark has had many unique experiences. Foremost of all is Mark’s experience as a claims adjuster prior to opening BFI which gives him a unique skillset that has been pivotal to the success of the agency. His passion for quality protection flows through to the entire team strengthening what makes Bailey Family Insurance the crown jewel of the Midwest.
Christine Bailey
CEO
Christine is CEO and Co-Owner of BFI. She is born and raised in Springfield, obtained her MBA at UIS, and established a 10-year career in Marketing & Advertising. She's thrilled to live out her dream of owning her own business, thoroughly enjoys Business Management, and is dedicated to helping the local community.
Jourdan Kitchens
Chief Operations Officer
Jourdan is the Senior Risk Advisor over the Personal Lines Division of BFI. She is our most tenured employee and the friendly face that many of you have come to know. Whether it is Home, Auto, Motorcycle, or Boat insurance Jourdan and her team bring value to all BFI clients. Never one to sacrifice coverage for price Jourdan has helped hundreds of our clients find better coverage while still saving them money. Her passion for protection and education has helped ensure our customers get the best possible outcome when there is a claim.
John Drum
Senior Commercial Risk Advisor
John serves as a Senior Commercial Risk Advisor at BFI. He has been serving the greater Springfield area since 2013. John specializes in Business Insurance and Real Estate Portfolios. His clients love his commitment to educating them on their insurance options and the feeling of empowerment to make informed decisions. He has a wealth of knowledge and experience and we know that you will love working with him.
Brad Probst
Commercial Risk Advisor
Brad is the Commercial Risk Advisor at BFI. A Jacksonville native, he earned his Bachelor of Science degree from Illinois State, majoring in Marketing with a minor in Sales. His journey in the insurance industry began at a large carrier's headquarters, where he worked in the marketing department. Over the course of 17 years, Brad has honed his skills in account management, primarily in the voluntary benefits space.
Known for his passion in finding solutions for clients, Brad is dedicated to educating others and is recognized for being extremely dependable and responsive. Outside of work, he values spending quality time with his wife and three children. Brad's interests include staying active at the gym, hiking, indulging in a good book, and discussing professional football.
Ladonnia Moranz
Claims Specialist
Ladonnia Moranz is the Claims Specialist. While she's the newest member of the BFI Team, she brings with her 28 years of insurance experience to provide you with great customer service. She lived in Phoenix, Arizona, for 23 years and in Kansas City, Missouri, for 4 years. She moved to Illinois from Kansas City and has lived in the Springfield area for two and a half years. Ladonnia is a Breast Cancer Survivor and this Pink Warrior loves spending time with my family traveling, hiking, biking, scuba diving, and celebrating holidays together. She looks forward to serving you!
Leona Schnake
Personal Risk Advisor
Leona serves as our Personal Risk Advisor at Bailey Family Insurance. Native to Springfield, she received her bachelor's degree in psychology at UIS. Leona’s proficiency in customer service helps ensure the continued success of every department here at BFI. Our clients can always notice how much she enjoys the opportunity to help them with their insurance needs. When she's not in the office servicing and problem-solving for our clients, she's spending time outside with her dogs and playing music.
Tyler Mazzini
Financial Services Advisor
Tyler has been in the financial industry for 8 years. He is extremely passionate about helping our clients plan and achieve their financial dreams. Whether you are a business owner looking to maximize cashflow or a salaried employee counting down the days to retirement, Tyler will customize a plan to fit your specific needs. Customers love his educational approach and how he makes sure every step of the process is understood.
Mikaelah Curry
Client Service Manager
Mikaelah is a Springfield native and alum of Glenwood High School. She brings a background in insurance spanning back to 2021. She has worked in a variety of roles within the insurance industry including Medicare, Life Insurance, and Worker’s Compensation Insurance. With her diverse background in insurance, she is ready to prioritize customer satisfaction and client relationships as she transitions into her new role. When Mikaelah is not at work, she is with her family hiking and camping, enjoying the outdoors with her dogs, as well as all of the many wonderful events she enjoys attending with her partner around the Springfield community.
Austin Sprouse
Personal Risk Advisor
Austin is a Springfield native and alumnus of Lanphier High School. He brings a diverse background to his current role, with experience spanning across various industries, including restaurant management and clinical inventory oversight at a local hospital. Austin has transitioned into the insurance industry with a keen enthusiasm for client engagement and relationship-building. Outside of work, Austin prioritizes family time, enjoying moments with his wife and two daughters. Additionally, he showcases his musical talents through performances around town, adding a dynamic dimension to his community involvement.
