Mark Bailey
Chief Executive Officer and
Co-Owner
Mark Bailey is a U.S. Marine Corps veteran and the co-founder of Bailey Family Insurance, the veteran-owned independent agency he and his wife Christine built in Springfield, Illinois, in 2017 — starting from zero. Mark learned this business from the inside. He worked as an insurance claims adjuster and saw firsthand what families go through on the worst day of their lives.
That's exactly why BFI leads with education instead of a sales pitch — because families deserve an advisor, not a salesperson, and not a call center. Nearly a decade later, that conviction has made BFI one of Springfield's most-reviewed independent agencies — thousands of families served, more than 1,000 five-star Google reviews, and 30+ carriers competing for every client.
The agency has been named Illinois Insurance Agency of the Year by the Independent Insurance Agents of Illinois and recognized year after year as one of the area's best. Faith-driven and community-rooted, BFI runs on one mission: “Loving the Community through Protection & Education.”
Veteran Owned. Faith Driven. Springfield, Illinois.
That's exactly why BFI leads with education instead of a sales pitch — because families deserve an advisor, not a salesperson, and not a call center. Nearly a decade later, that conviction has made BFI one of Springfield's most-reviewed independent agencies — thousands of families served, more than 1,000 five-star Google reviews, and 30+ carriers competing for every client.
The agency has been named Illinois Insurance Agency of the Year by the Independent Insurance Agents of Illinois and recognized year after year as one of the area's best. Faith-driven and community-rooted, BFI runs on one mission: “Loving the Community through Protection & Education.”
Veteran Owned. Faith Driven. Springfield, Illinois.
Christine Bailey
Chief Executive Officer and
Co-Owner
Christine Bailey is the co-owner of Bailey Family Insurance, where she oversees marketing, HR, finance, office operations, and many of the behind-the-scenes details that keep the agency running smoothly. Known as the "BFI Mom," she's passionate about creating a positive workplace where employees feel valued—believing that when the team is cared for, clients receive the best experience possible.
Christine earned her MBA from the University of Illinois Springfield and has helped build BFI into a trusted agency serving thousands of families throughout Central Illinois. She considers it a blessing to own the business alongside her husband, Mark, and to make a meaningful impact in the community.
Outside of work, Christine's greatest joy is her family. She and Mark are raising their two daughters and enjoy spending time together at home, traveling to Topsail Island, boating, attending West Side Christian Church, and making memories outdoors. Christine is grateful for God's blessings and considers it a privilege to help families protect what matters most while welcoming every client into the BFI family.
Christine earned her MBA from the University of Illinois Springfield and has helped build BFI into a trusted agency serving thousands of families throughout Central Illinois. She considers it a blessing to own the business alongside her husband, Mark, and to make a meaningful impact in the community.
Outside of work, Christine's greatest joy is her family. She and Mark are raising their two daughters and enjoy spending time together at home, traveling to Topsail Island, boating, attending West Side Christian Church, and making memories outdoors. Christine is grateful for God's blessings and considers it a privilege to help families protect what matters most while welcoming every client into the BFI family.
Jourdan Kitchens
Chief Operating Officer
Jourdan Kitchens is a Springfield, Illinois, native who has called Bailey Family Insurance home for more than eight years. She began her career at BFI as a customer service representative, grew into a licensed agent, and today serves as the agency's Chief Operating Officer — so if you've called or stopped into the Springfield office over the years, there's a good chance you've already crossed paths with her.
As COO, Jourdan focuses on the people and systems behind the scenes that help the BFI team show up for Springfield families every single day. It's a responsibility she takes seriously. Having worked directly with clients at every stage of her career, she knows firsthand how much trust families place in their agency — and she never takes that for granted.
Outside the office, Jourdan's world revolves around her husband, Logan, and their two daughters. The family loves any excuse for a vacation together and can often be found knee-deep in a home renovation project. Mostly, though, they simply love spending time together.
For Jourdan, Springfield, Illinois, is more than where she works — it's where she grew up, where she's raising her own family, and where she's proud to call home. Being part of a Springfield-based, family-owned agency that genuinely cares about its community means everything to her, and she's grateful every day for the opportunity to help protect the families who make this community such a special place to live.
As COO, Jourdan focuses on the people and systems behind the scenes that help the BFI team show up for Springfield families every single day. It's a responsibility she takes seriously. Having worked directly with clients at every stage of her career, she knows firsthand how much trust families place in their agency — and she never takes that for granted.
Outside the office, Jourdan's world revolves around her husband, Logan, and their two daughters. The family loves any excuse for a vacation together and can often be found knee-deep in a home renovation project. Mostly, though, they simply love spending time together.
For Jourdan, Springfield, Illinois, is more than where she works — it's where she grew up, where she's raising her own family, and where she's proud to call home. Being part of a Springfield-based, family-owned agency that genuinely cares about its community means everything to her, and she's grateful every day for the opportunity to help protect the families who make this community such a special place to live.
Ladonnia Moranz
Claims Specialist
Hello! I'm Ladonnia Moranz, the Claims Specialist here at BFI. While I hope you never have to file a claim, if you ever experience a loss, I'm here to help make the process as smooth and stress-free as possible.
I've been with BFI since October 2022 and bring more than 28 years of experience as a licensed insurance agent, serving clients in four different states. My goal is to provide outstanding service, answer your questions, and guide you through the claim process every step of the way.
When I'm not at work, you'll usually find me outdoors with my husband Richard. We love traveling, hiking, biking, kayaking, scuba diving, and spending quality time with our family. And if we're not outside, we're probably enjoying dinner together at one of our favorite restaurants.
We are proud parents of two wonderful children. Our daughter, her husband, and our amazing grandson split their time between Arizona and their home in Galesburg, and our son and his fiancée live in Ohio.
Again, I truly hope you never need to file a claim. But if the unexpected happens, please don't hesitate to reach out. I'm here to answer your questions, help you get your claim started, and connect you with your claims adjuster so you receive the support you need from beginning to end.
I've been with BFI since October 2022 and bring more than 28 years of experience as a licensed insurance agent, serving clients in four different states. My goal is to provide outstanding service, answer your questions, and guide you through the claim process every step of the way.
When I'm not at work, you'll usually find me outdoors with my husband Richard. We love traveling, hiking, biking, kayaking, scuba diving, and spending quality time with our family. And if we're not outside, we're probably enjoying dinner together at one of our favorite restaurants.
We are proud parents of two wonderful children. Our daughter, her husband, and our amazing grandson split their time between Arizona and their home in Galesburg, and our son and his fiancée live in Ohio.
Again, I truly hope you never need to file a claim. But if the unexpected happens, please don't hesitate to reach out. I'm here to answer your questions, help you get your claim started, and connect you with your claims adjuster so you receive the support you need from beginning to end.
Leona Sprouse
Personal Risk Advisor
Leona has been with BFI since January 2023. She started as a Customer Service Representative, transitioned into an Agent role, and now serves as the Team Lead.
She is a Springfield native and earned her bachelor's degree from UIS. She and her husband are excitedly preparing to welcome their baby, and she has two amazing stepdaughters.
At the office, she answers the phones, services policies, and supports both clients and team members. Outside of work, she enjoys spending time with family—including her dog, Nellie—playing music with her husband, and getting outdoors to enjoy nature whenever possible.
She is a Springfield native and earned her bachelor's degree from UIS. She and her husband are excitedly preparing to welcome their baby, and she has two amazing stepdaughters.
At the office, she answers the phones, services policies, and supports both clients and team members. Outside of work, she enjoys spending time with family—including her dog, Nellie—playing music with her husband, and getting outdoors to enjoy nature whenever possible.
Michaelah Carlile
Client Service Manager
Michaelah joined Bailey Family Insurance in May 2024 and serves as one of our Personal Risk Advisors. With over 5 years of experience in the industry, she is passionate about helping individuals and families find the insurance coverage that best fits their needs while making the insurance process as simple, straightforward, and stress-free as possible. Whether helping a first-time homeowner, reviewing an existing policy, or answering questions along the way, she is committed to providing friendly, personalized service every step of the journey.
A Springfield-area native, she has called this community home since childhood and loves getting to work every day with the people who make Springfield a great place to be! Outside of the office, she enjoys spending time with her husband, their two dogs, and their cat. In her off time she loves camping, hiking, and exploring the outdoors whenever she can and is always looking for her next adventure in nature!
A Springfield-area native, she has called this community home since childhood and loves getting to work every day with the people who make Springfield a great place to be! Outside of the office, she enjoys spending time with her husband, their two dogs, and their cat. In her off time she loves camping, hiking, and exploring the outdoors whenever she can and is always looking for her next adventure in nature!
Ramsey Murdock
Client Service Associate
Ramsey serves as a Client Service Associate at BFI. You won’t be able to miss her charm and positivity when you come into the office as she is the first person that you’ll see. Clients love working with her because of her attention to detail and ability to find swift resolutions to their insurance needs. Ramsey is also BFI’s resident comedian and her love for Dad Jokes keeps the whole office laughing.
Austin Sprouse
Personal Risk Advisor
Hi, I’m Austin!
I started with BFI in 2024 and I work as one of the personal lines producers here on the team. My main focus is helping new clients find the right insurance to fit their needs.
If I’m not in the office, you’ll probably find me spending time with my wife and kids, playing music around town or spending time outdoors.
I look forward to working with you!
If I’m not in the office, you’ll probably find me spending time with my wife and kids, playing music around town or spending time outdoors.
I look forward to working with you!
Taylor Thomson
Personal Risk Advisor
Hi, I’m Taylor, a Personal Risk Advisor here at BFI.
With over 10 years of experience in the hospitality industry in Springfield, I’ve built a passion for helping people and creating lasting relationships within our community.
I bring that same dedication to my role at BFI by helping clients protect what matters most and making the insurance process simple, personal, and stress-free.
With over 10 years of experience in the hospitality industry in Springfield, I’ve built a passion for helping people and creating lasting relationships within our community.
I bring that same dedication to my role at BFI by helping clients protect what matters most and making the insurance process simple, personal, and stress-free.
Nick Rector
Commercial Risk Advisor
As an Insurance Producer with Bailey Family Insurance, I focus on helping business owners, contractors, and property investors protect what they’ve worked hard to build. My approach is simple: understand each client’s situation, identify the real risks, and find coverage solutions that make sense for their operation and their budget.
I work extensively with commercial property owners, landlords, and small businesses, assisting them with general liability, property coverage, and other essential protections. My goal is to make the insurance process straightforward and to be a dependable resource my clients can turn to whenever they have questions or need guidance.
Outside of work, I enjoy spending time with my family and staying involved in the local community. I’m also a big sports fan and enjoy attending games and events whenever I can. Building strong relationships—both personally and professionally—is something I value, and it’s the same approach I bring to helping my clients every day.
Jennifer Jordan
Customer Service Representative
I am a CSR at Bailey Family Insurance with over 10 years of customer service experience. I enjoy
making insurance easy to understand and helping ensure every client's needs are handled with
care, professionalism, and attention to detail.
I believe great customer service starts with listening, clear communication, and treating every client like family. Whether I'm answering questions, processing policy changes, or assisting with day-to-day insurance needs, I strive to make every interaction as simple and stress-free as possible.
Outside of the office, I'm a mom who enjoys spending time with my family and friends, attending concerts, loving on my animals, and spending time outdoors. I look forward to helping our clients protect what matters most.
I believe great customer service starts with listening, clear communication, and treating every client like family. Whether I'm answering questions, processing policy changes, or assisting with day-to-day insurance needs, I strive to make every interaction as simple and stress-free as possible.
Outside of the office, I'm a mom who enjoys spending time with my family and friends, attending concerts, loving on my animals, and spending time outdoors. I look forward to helping our clients protect what matters most.
