MEET THE BFI TEAM

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Mark Bailey
Chairman

Mark is the President and Co-Owner of Bailey Family Insurance. With nearly two decades of involvement in the Insurance Industry Mark has had many unique experiences. Foremost of all is Mark’s experience as a claims adjuster prior to opening BFI which gives him a unique skillset that has been pivotal to the success of the agency. His passion for quality protection flows through to the entire team strengthening what makes Bailey Family Insurance the crown jewel of the Midwest.
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Christine Bailey
CEO

Christine is CEO and Co-Owner of BFI. She is born and raised in Springfield, obtained her MBA at UIS, and established a 10-year career in Marketing & Advertising. She's thrilled to live out her dream of owning her own business, thoroughly enjoys Business Management, and is dedicated to helping the local community.
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Jourdan Kitchens
COO

Jourdan is the Senior Risk Advisor over the Personal Lines Division of BFI. She is our most tenured employee and the friendly face that many of you have come to know. Whether it is Home, Auto, Motorcycle, or Boat insurance Jourdan and her team bring value to all BFI clients. Never one to sacrifice coverage for price Jourdan has helped hundreds of our clients find better coverage while still saving them money. Her passion for protection and education has helped ensure our customers get the best possible outcome when there is a claim.
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John Drum
Senior Commercial Risk Advisor

John serves as a Senior Risk Manager at BFI. He has been serving the greater Springfield area since 2013. John specializes in Business Insurance and Real Estate Portfolios. His clients love his commitment to educating them on their insurance options and the feeling of empowerment to make informed decisions. He has a wealth of knowledge and experience and we know that you will love working with him.
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Keely Cardwell
Personal Risk Advisor

Keely serves as a Client Relations Manager here at BFI. She is a proud New Berlin Pretzel Alumni. Customers love working with Keely because of her kind spirit, attention to detail, and excellent response time. From policy changes to billing inquiries, Keely has the experience and tools to keep everything running smoothly for you. She is a great asset to the agency and we know you will love her as much as we do.
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Ramsey Murdock
Client Service Associate

Ramsey serves as a Client Service Associate at BFI. You won’t be able to miss her charm and positivity when you come into the office as she is the first person that you’ll see. Clients love working with her because of her attention to detail and ability to find swift resolutions to their insurance needs. Ramsey is also BFI’s resident comedian and her love for Dad Jokes keeps the whole office laughing.
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Ladonnia Moranz
Client Service Associate

Ladonnia Moranz is the Client Service Associate. While she's the newest member of the BFI Team, she brings with her 28 years of insurance experience to provide you with great customer service. She lived in Phoenix, Arizona, for 23 years and in Kansas City, Missouri, for 4 years. She moved to Illinois from Kansas City and has lived in the Springfield area for two and a half years. Ladonnia is a Breast Cancer Survivor and this Pink Warrior loves spending time with my family traveling, hiking, biking, scuba diving, and celebrating holidays together. She looks forward to serving you!

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